Project
Bengali Chatbot
Customer support that answers in Bangla
- Bangla
- first-class, not translated
- 24/7
- coverage without staffing
Introduction
A conversational support assistant that works natively in Bengali, grounded in the business's own documentation so it resolves questions rather than deflecting them. Built for organisations whose customers do not want to be served in English.
Project summary
Retrieval-grounded conversational system deployable on a website or messaging channel, with escalation to human agents for anything outside its scope.
Core features
Native Bengali comprehension and response. Retrieval grounding in the client's product, policy and order data. Escalation to a human agent with full conversation context. Conversation analytics showing what customers actually ask. Deployment to web chat and messaging platforms.
Technology used
Language models with a retrieval layer over the client's own content, served through an API with a lightweight embeddable chat widget.
Available in
Website widget and messaging channel integration
Market differentiation
Bengali is handled as a first-class language rather than through translation, which is the difference between an assistant customers trust and one they abandon.
Reach so far
eCommerce and service businesses with high volumes of repetitive customer enquiries in Bengali.
What comes next
Voice support for customers who prefer speaking, expansion into regional dialects, and proactive outreach for order updates.
Business strategy
Vertical-specific configurations for retail, healthcare and financial services, sold as a managed deployment.
Conclusion
Grounding was the deciding factor. An assistant connected to real order data resolves questions; one without it simply produces polite deflection.
About Bengali Chatbot
It escalates to a human agent and passes the full conversation, so the customer never repeats themselves.
More work
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